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Refund Policy

Our refund policy has been devised to define the situations under which Nexan Digital Marketing Solution will provide a refund, the procedure for claiming a refund, and the responsibility of Nexan Digital Marketing Solution in the circumstances resulting in such a claim. By registering for any of our services, you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

Coverage & Scope

  • Our refund policy covers the refunds by Nexan Digital Marketing Solution and/or a website owned and managed by Nexan Digital Marketing Solution.
  • This policy does not have any application for companies that are not owned or controlled by Nexan Digital Marketing Solution or for persons not employed or managed by Nexan Digital Marketing Solution. This includes any third-party service and/or product providers bound by contract and also, any third-party websites to which Nexan Digital Marketing Solution’s website links.

Filing a Complaint

  • At Nexan Digital Marketing Solution, we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services arises. Only when things are completely out of hand should a refund be considered.
  • Our final aim is to come to a mutually acceptable solution. Even then, if for some reason you are dissatisfied and consider going for a refund claim, it is our request that you take the time to write to us at support@nexanits.com for a final dialogue prior to requesting a refund.
  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for Refund

At Nexan Digital Marketing Solution, every project is important to us, and we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure, if the client is dissatisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service are very clearly listed:

  • Website Development
  • Webste Designing & Re-desgning
  • Mobile Application Development

Delivery Time

  • Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receiving the upfront payment date and will take a minimum of 90 working days to refund the amount.
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
  • No refunds: If the project has been completed and uploaded on the server.

Web Development

  • Full refund: If the project has not been initiated.
  • There is an agreement for every web development project. However, if there is no agreement and no clear discussion of the refund policy, the following delivery policy will hold true.
  • A partial refund will be issued as per the judgment of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Nexan Digital Marketing Solution taking into account the proportion of the project completed and the proportion yet to be completed as per the predefined scope of the project.

Dedicated Hiring (Offshore Staffing Solution)

  • Full refund: If the project has not been initiated by the developer/designer/content writer/SEO expert or any other resource and/or staff.
  • Proportionate refund: In accordance with the amount of work done until the client decides to cancel the order.
  • No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, they must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.

Applicability of the Delivery Policy

  • A project is not taken to be void unless the agreed-upon payments are clear.
  • Refund policy is not applicable if the required information for the successful completion of the project is not given to us at the proper time. If there is a delay or failure in completion of the project due to improper communication from the client, it cannot be attributed to Nexan Digital Marketing Solution.
  • If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Nexan Digital Marketing Solution is not liable to follow its delivery or refund commitments.
  • There is no provision for compensation for the delay of delivery under any conditions, unless there is an agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

Nexan Digital Marketing Solution’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point in time. Nexan Digital Marketing Solution is not obligated for losses due to the services provided/not provided or the delay in the same at any point in time. The liability to refund holds only if the project has been canceled by the client and such cancellation has been communicated to Nexan Digital Marketing Solution in writing.

Processing of Refunds

The partial refunds will be processed and mailed within 90 working days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project. The full refunds will be processed and mailed within 50 working days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project.

Changes

Nexan Digital Marketing Solution may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Nexan Digital Marketing Solution’s website after any such amendments automatically implies your acceptance of the same thereof.

Contacting Us Regarding Our Refund Policy

If you have queries or suggestions regarding our refund policies kindly email us at support@nexanits.com.