Refund Policy - Nexan Digital Marketing Solution (NDMS)

1. Website/Software Services

1.1. All payments made for website or software development services provided by NDMS are non-refundable. This includes but is not limited to, design, development, hosting, and maintenance services.

2. Digital Marketing Services

2.1. In the event that NDMS is unable to commence the agreed-upon digital marketing services within 15 days from the date of payment, the client may request a partial refund only (60% of total Payment).

2.2. The partial refund will be calculated based on the proportion of services not yet delivered as a percentage of the total service package.

3. Logo Services

3.1. All payments made for logo design services provided by NDMS are non-refundable.

4. Requesting a Refund

4.1. To request a refund for digital marketing services, the client must submit a written request to NDMS within 15 days from the date of the Payment.

4.2. Refund requests must include a detailed explanation of why the services were not initiated within the agreed-upon time frame.

5. Processing of Refunds

5.1. In the event that a client wishes to request a refund for digital marketing services as per the terms outlined in Section 2, they must initiate the process by sending an email to info@nexanits.com and nexanits@gmail.com within 15 days from the date of the payment/agreement.

5.2. The refund request email must include the following details:

  • Name of Client

  • Invoice Number

  • Date of Payment

  • Payment Method Used

  • Amount Paid

  • Reason for Refund

5.3. Upon receipt of the refund request email, NDMS will review the provided information and evaluate the request in accordance with the terms specified in the Refund Policy.

5.4. If the refund request is approved, NDMS will process the refund within 7 working days from the date of approval.

5.5. The refund will be processed using the same method of payment used for the original transaction.

6. Exceptional Circumstances

6.1. NDMS reserves the right to consider exceptional circumstances on a case-by-case basis, which may warrant a refund or partial refund outside of the standard policy.

7. Contact Information

7.1. For any refund-related queries, please contact:

   Address: #A-204/2, Dindayal Complex, Ved Nagar Ujjain, M.P. 456010

   Email: info@nexanits.com

   Phone: +91 7400914865