Cancellation and Refund Policy

Business identity and scope

Nexan Digital Marketing Solution, abbreviated as NDMS and operating under the brand Nexan Tech, is a sole proprietorship owned by Ravi Patidar. Our Udyam registration records NEXAN TECH as the enterprise name and Nexan Digital Marketing Solution as the unit name, under registration UDYAM-MP-49-0028625.

“We”, “us” and “our” refer to Ravi Patidar carrying on this business.

Business address: A-204/2, Dindayal Complex, Near Modal School, Ved Nagar, Ujjain, Madhya Pradesh 456010, India.
Email: [email protected]

This policy covers cancellation, payment corrections and refunds for our professional services, including development, design, marketing, content, CRM, support and automation. It applies to business clients and individual customers, subject to the accepted engagement and mandatory law.

A project-specific cancellation term must be disclosed and accepted before purchase. No contract removes a mandatory consumer or other statutory remedy. This policy does not retrospectively replace an existing agreement.

How to request cancellation or a refund

Email [email protected] with the subject Cancellation or refund request and provide:

• Your name and the email used for the engagement.
• The project, quotation or invoice reference, if available.
• Payment date, amount and transaction reference.
• The scope you wish to cancel and the reason for your request.

Send the request from your existing contact email where possible. We may make proportionate checks of identity or authority. We do not require an OTP, UPI PIN, CVV, banking password or unnecessary identity document.

Cancellation is recorded when we receive the request, subject to a notice period expressly agreed before purchase. We stop avoidable work and external spending on the cancelled scope promptly. If essential information is missing, we explain what is needed; this does not restart a statutory complaint deadline.

Refund review and processing time

We acknowledge the request within 48 hours, provide a reference and a copy of the complaint as recorded, and ordinarily complete the review and initiate any refund due within 7–15 calendar days of receiving the request. This timeframe covers both our refund decision and initiation of payment; it is not followed by a second internal processing period.

If a request is disputed or essential verification remains outstanding, we explain the issue and next step within that period. We address grievances within one month of receipt, or a shorter applicable legal deadline. A delay cannot be used to withhold an undisputed refund indefinitely.

Approved refunds are sent to the original payment method where possible. If that route is unavailable, we agree a secure alternative with the verified payer. After initiation, bank or payment-provider credit time may vary. We provide a refund reference and reasonable assistance to trace a delayed credit. Any shorter mandatory refund deadline takes priority over this policy.

Cancellation before work begins

If you cancel before substantive work begins and before an authorised, non-recoverable external cost is incurred, the advance is refundable in full.

Sending a generic proposal, arranging a free consultation or merely reserving time does not automatically make the whole advance non-refundable. A separately ordered and delivered paid discovery, consultation or other defined service may be charged at its agreed price. Authorised external costs are treated as described below.

Cancellation after work begins

Starting work does not automatically forfeit the entire advance. We prepare an itemised settlement showing:

1. Payments received for the cancelled scope.
2. The agreed, evidenced value of conforming work actually performed.
3. Authorised external costs actually incurred that cannot reasonably be recovered.
4. The balance refundable, or any properly supported amount still due under the accepted contract.

Completed milestones are valued at their agreed prices. Partly completed milestones use an agreed rate or a fair, evidenced allocation of the milestone price. We explain the calculation and do not charge twice for the same work. We do not impose an undisclosed cancellation penalty or disguise it as a work charge.

Amounts recovered from an external provider are credited to you as applicable. Disputed deductions remain open to review and do not justify withholding an otherwise undisputed balance.

Undelivered deficient or misdescribed services

If a service is not delivered, materially fails to meet the agreed scope or is otherwise deficient, notify our support email with relevant details. Where appropriate, we will investigate and correct the issue without an additional fee within a reasonable period.

If correction is not possible, is not an adequate remedy, or applicable law otherwise gives you a right to cancellation or refund, we provide the refund and any further remedy required. A completed-work deduction cannot defeat a remedy for the same deficient work. Acceptance, a review period or an outcome disclaimer does not remove a non-waivable right.

For marketing, lower-than-expected results do not automatically establish deficient service where no particular outcome was guaranteed and the agreed work was properly delivered. Equally, an absence of guaranteed results does not excuse undelivered work, unauthorised spending or misrepresentation.

Advertising budgets and external purchases

Advertising budgets are separate from management fees unless expressly included. Spend genuinely consumed by an advertising platform is not ordinarily refundable merely because you cancel or results differ from expectations. We remain responsible for our own unauthorised spending, breach or mishandling of funds.

Unused advertising funds still held by us are returned. If a platform holds the balance, its refund process applies and we reasonably assist with the request.

Domains, hosting, software licences, API credits, stock assets and similar costs may be deducted only where the purchase was authorised, its relevant restrictions were disclosed, the cost was actually incurred and it cannot reasonably be recovered. We seek available supplier refunds and pass on recoveries due to you. External terms do not override mandatory rights or excuse our own failure.

Retainers recurring services and renewals

Recurring charges and renewal arrangements must be clearly disclosed and affirmatively accepted. Cancellation follows the notice period in the accepted engagement. Where none is stated, you may cancel future periods before the next billing period begins by emailing our support address.

The current period is settled against conforming work delivered or an expressly agreed availability service actually provided. Prepaid future periods and other unearned balances are refundable, subject to lawful, evidenced deductions under this policy. We do not impose a new notice period after purchase.

Cancelling a payment mandate stops future automatic collection through that mandate; it does not by itself settle an existing invoice or remove an accrued refund right.

Cancellation by Nexan

If we cancel without your breach or cannot deliver the remaining service, we return the unearned amount and provide the paid-for usable deliverables due under the engagement. We do not charge you a penalty for our cancellation. Any additional remedy or reciprocal cancellation compensation required by law remains available.

If termination follows your material breach, we still provide an itemised settlement and refund any balance not lawfully earned or incurred. An unavoidable event does not by itself entitle us to retain payment for services never provided.

Incorrect payments charges and credits

For duplicate, excess or incorrect payments, send the transaction reference so we can verify and return any amount not due. Report suspected unauthorised transactions promptly to your bank or payment provider as well as to us.

We do not apply a blanket gateway-fee deduction to every refund or require a credit note instead of a monetary refund to which you are entitled. Any lawful deduction must be disclosed, supported and appropriate to the circumstances. Tax adjustments follow applicable law.

Grievance contact and legal remedies

Grievance Officer: Ravi Patidar
Designation: Proprietor and Grievance Officer
Email: [email protected]
Address: A-204/2, Dindayal Complex, Near Modal School, Ved Nagar, Ujjain, Madhya Pradesh 456010, India.

You retain non-waivable rights under applicable law, including the Consumer Protection Act, 2019 and applicable e-commerce rules. You may approach a competent Consumer Commission, court, payment provider or other appropriate authority. Nothing prevents a legitimate chargeback or complaint; the same amount cannot be recovered twice.

This version applies from publication on our website. Revisions are published with an updated date and apply prospectively, subject to existing agreements and mandatory law.